gb9tea Privacy Policy
Your privacy matters. This policy explains what information we collect, how we use it, and your rights.
Contents
What Information We Collect
Account Registration Data
When you create a gb9tea account, we collect your full name, email address, phone number, date of birth, and residential address in Bangladesh or abroad. During account setup, you'll provide a username and password. This information is required to verify your identity and comply with local gaming regulations.
Financial Information
To process deposits and withdrawals, we collect payment details linked to your chosen method—bKash, Nagad, Rocket, Bank Transfer, or Upay. We record transaction amounts, dates, and reference numbers. We do not store complete payment card numbers; payment processing is handled by secure third-party providers.
Identity Verification Documents
Before your first withdrawal, gb9tea requires KYC (Know Your Customer) verification. You'll upload scans or photos of a National ID Card, Passport, or Driving Licence. We store these documents securely for compliance and fraud prevention. Verification typically completes within 6 hours.
Behavioral & Usage Data
We log your login timestamps, games played, bets placed, winnings, bonus claims, and time spent on gb9tea. This data helps us personalize your experience, detect unusual account activity, and prevent fraud. We also track which device types and browsers you use.
Communication Data
Your conversations with our 24/7 Live Chat support team are recorded for quality assurance and dispute resolution. We keep copies of emails you send to [email protected]. Opt-in marketing emails, SMS notifications, and push notifications are logged if you subscribe.
How We Use Your Data
Account Management & Service Delivery
gb9tea uses your information to create your account, process your deposits and withdrawals, calculate bonuses, and honor your bets. We verify your identity to meet Bangladesh gaming laws and international regulatory standards.
Fraud Prevention & Security
We analyze login patterns, device fingerprints, and transaction history to spot suspicious activity—multiple accounts, unusual withdrawal requests, or stolen credentials. If we detect a risk, we may freeze your account temporarily and contact you to confirm it's you.
Personalization & Marketing
gb9tea uses your gaming history to recommend games you might enjoy and to tailor bonus offers. If you've opted in, we send promotional emails about new slots, live casino tables, sports betting odds, or VIP rewards. You can unsubscribe anytime via email or account settings.
Customer Support
Your data helps our support team answer your questions, resolve deposit issues, process withdrawal requests, and handle complaints. We may contact you by phone, email, or live chat to follow up on tickets you've opened.
Legal & Compliance
gb9tea must comply with anti-money laundering (AML) regulations, tax reporting, and gaming licensing requirements. We retain records of your account activity and financial transactions for auditing, investigations, and legal proceedings if needed.
Sharing & Third Parties
Payment Processors
To complete your deposit or withdrawal, we share your payment details with bKash, Nagad, Rocket, Bank Transfer, and Upay partners. Each processor has their own privacy policy; we're not responsible for their handling of your data once it leaves gb9tea.
Game Providers
gb9tea's game library includes titles from CQ9, KA Gaming, JDB, PG Soft, and Playtech. When you play a game, some providers receive your username, session ID, and bet amounts to deliver the game and calculate RTP. These providers may store data on their own servers.
Affiliate & Referral Partners
If you join gb9tea via a referral link or affiliate promotion, we share referral data (your username, signup date, first deposit amount) with the referrer to calculate and pay referral bonuses. The referrer's privacy practices may differ from gb9tea's.
Law Enforcement & Regulatory Bodies
We disclose user data to law enforcement, tax authorities, and gaming regulators if required by law or court order. We may also share data when we suspect illegal activity, fraud, or a breach of our terms.
Service Providers
gb9tea uses third-party vendors for email hosting, SMS delivery, analytics, data storage, and customer support software. These vendors access only the data they need and are contractually bound to keep it confidential.
Data Security Measures
- SSL/TLS encryption for all website traffic (HTTPS)
- Password hashing and salting—we never store plain-text passwords
- Two-factor authentication (2FA) available for added account security
- Firewalls, intrusion detection, and regular penetration testing
- Employee access controls—only authorized staff see sensitive data
- Annual security audits by independent third parties
While we employ industry-standard protections, no system is 100% secure. If you suspect your gb9tea account has been compromised, change your password immediately and contact our support team.
Cookies & Tracking
What Are Cookies?
Cookies are small files stored on your device that remember your preferences, login status, and activity. gb9tea uses cookies to keep you logged in, remember your language settings, and track game performance. Most browsers allow you to block or delete cookies in settings.
Types of Cookies We Use
Essential cookies: Required for account login, deposits, and withdrawals. Preference cookies: Remember your theme choice, language, and notification settings. Analytics cookies: Track page views, click patterns, and device types to improve gb9tea's design and speed.
Third-Party Tracking
gb9tea uses Google Analytics to analyze visitor behavior and traffic sources. Google may also place cookies for advertising purposes. You can opt out of Google Analytics tracking via the browser extension, or adjust your browser's Do Not Track (DNT) setting.
How Long We Keep Your Data
Active Accounts
While your gb9tea account is open, we retain all registration, transaction, and behavioral data. This allows us to process bonuses, resolve disputes, and provide customer support.
Closed Accounts
After you close your account, we keep financial records (deposits, withdrawals, bets) for 7 years to meet tax and AML requirements. Your personal identification (name, address, ID scans) is retained for 3 years in case of chargebacks or regulatory inquiries.
Marketing & Communication Data
If you unsubscribe from marketing emails, we keep your email address on a suppression list to honor your preference. Unsubscribe data is retained indefinitely to prevent re-sending promotional material.
Support & Chat Logs
Live chat conversations are kept for 2 years. Email support tickets are archived for 3 years. These records help us handle escalations and improve our service quality.
Your Privacy Rights
Right to Access
You can request a copy of all personal data gb9tea holds about you. Log in to your account dashboard to view your profile, transaction history, and document uploads. To export a complete data report, email [email protected] and cite "Data Subject Access Request."
Right to Correct
If your name, address, or phone number is incorrect, update it in your account settings. If you cannot edit a field, our support team can amend it after verifying your identity. KYC documents can be resubmitted if needed.
Right to Erasure
You can request deletion of your account and associated data. However, we must retain financial and ID records for legal and tax compliance. We'll anonymize your personal details (name, address, phone) but keep transaction logs as required by law.
Right to Withdraw Consent
You can opt out of marketing emails, SMS, and push notifications anytime via account settings or by replying "STOP" to any promotional message. Opting out does not affect your ability to play or withdraw funds.
Right to Lodge a Complaint
If you believe gb9tea has misused your data, you can file a formal complaint with your country's data protection authority or contact our privacy team at [email protected] with details of the issue.
Get in Touch
Privacy Questions or Data Requests
For any questions about this Privacy Policy, requests to access or delete your data, or concerns about how gb9tea handles your information, reach out to our support team:
- Email: [email protected]
- Live Chat: Available 24/7 on gb9tea.ws
- Phone: Contact via Live Chat for phone support availability
Policy Updates
gb9tea may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We'll post the updated policy on this page and notify you via email if changes are material. Your continued use of gb9tea after updates means you accept the new terms.
Last Updated: November 2026